Account & sign-in
Google, Apple, guest accounts, profile access.
WalkMint support
Let’s get you moving again.
Find help for your account, activity sync, Energy, rewards, notifications, or a technical issue.
Steps & Health sync
Health Connect, Apple Health, missing step progress.
Energy & rewards
Claims, benefits, eligibility, and verification.
App troubleshooting
Notifications, errors, crashes, and device issues.
Activity and tasks
When progress is not claimable yet
Check the health source
Confirm Apple Health or Health Connect permission is enabled for steps, then reopen WalkMint. Manually entered or unverified activity may not qualify.
Allow synchronization
Keep an internet connection and refresh the Home or Tasks screen. Activity can appear locally before server verification finishes.
Claims are server verified
Displayed progress does not guarantee approval. If a completed task remains unavailable, send support the task name, date, device model, and app version.
Send a request
Tell us what happened.
Share enough detail for us to investigate. Never include your password, OTP, PIN, recovery code, or complete health-data export.
For privacy or deletion requests, use the dedicated Delete Account page.
Helpful links